Customer Relationship Management

GSC provides holistic Customer Relationship Management Solution that automates all your processes to ensure you exceed your customer’s expectations. At GSC, we are committed to bring the advantage of integrated suite of CRM applications for our clients. We will help you in creating a CRM solution that will help you in organising, automating and synchronizing all your sales, marketing and customer support functions. We partner our CRM practice with most significant platforms like Siebel, Oracle E-Biz CRM, PeopleSoft and SalesForce.com. Based on our information discovery with you, we help you in creating a CRM solution that is flexible enough to adapt not only to your business current needs but also for future as it evolves and grows.

Post CRM implementation, our clients have observed significant reduction in their costs and increase in overall profitability achieved through s0ales force, marketing and customer services automation.

We believe that CRM is a customer-focussed business strategy that is created to maximize customer satisfaction and optimize profitability. We work with you to co-create a best interfaced CRM suite for your organisation that offers a wide spectrum of functionalities that includes marketing automation, sales force automation, customer service management, centralised interaction management, partner relationship management, customer service and sales analytics and more. Your business leaders will have better control with accurate insights of current market dynamics and customer demands captured at various channels and touch-points. We have deep relations with our solution partners which makes it easy for us to quickly deliver fully integrated CRM solutions.

At GSC, we offer specialised CRM expertise for different industry sectors. We have unique and collaborative approach that helps in digitally wiring their customers, employees and partners. We begin with initial discovery of our client’s CRM challenges followed by scoping their requirements and developing a proof-of-concept. We then plan a robust implementation strategy to implement CRM solution, migrate business data, deploy the final signed-off application on the cloud infrastructure. Wherever required we also develop custom modules or reports and integrate with existing applications. Post implementation, we also assist our clients in upgrading, supporting, administering application and database and performance tuning of CRM solution.

Our strong strategic alliance with leading CRM Vendors ensure you get the latest technologies when you choose to implement GSC for their CRM Implementation. We associate one of our highly experienced CRM Solution Consultant with your team who provides expert guidance throughout the CRM implementation cycle. We have built a deep expertise in creating CRM strategies for different industry verticals automating your vital sales, marketing, service operations ensuring you not just meet but exceed your goals of customer satisfaction and revenues, reducing the turn-around times and associated operational costs.